OVALMUGS LLC TERMS AND CONDITIONS

Introduction

Welcome to OvalMugs.com, your ultimate destination for premium ceramic mugs. By accessing and using our website, you agree to comply with these Terms and Conditions. These terms govern your relationship with OvalMugs.com, and any use of the website constitutes acceptance of these terms.

General Terms and Conditions

1. Product Information

OvalMugs.com strives to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions or images on the website. We reserve the right to modify product information at any time without prior notice.

2. Orders and Payments

Placing an order on OvalMugs.com constitutes an offer to purchase our products. We reserve the right to accept or decline any order at our discretion. Payments are processed securely through trusted third-party payment gateways. OvalMugs.com does not store your payment information.

3. Shipping and Delivery

We strive to process and ship orders promptly. Delivery times may vary depending on location and external factors. OvalMugs.com is not responsible for any delays or damages incurred during shipping. Customers are responsible for providing accurate shipping information.

4. Returns and Refunds (Non-Members)

OvalMugs offers a 60-day return policy for non-members. If you are not satisfied with your purchase, you may return it within 60 days of receipt for a full refund. The returned items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the customer’s responsibility.

OvalMugs Membership Terms and Conditions

1. Membership Benefits

OvalMugs Members receive a variety of exclusive benefits, including:

  • Exclusive Blogs: Access to member-only blogs.

  • Exclusive Mug Designs: VIP access to unique mug designs available only to members.

  • Recipe House VIP Access: Bi-monthly recipe videos and content to enhance your coffee experience.

  • Free Shipping: Complimentary shipping on all orders.

  • Priority Customer Support: Members receive priority assistance with any inquiries or concerns.

  • Free Member Mug: After 12 consecutive months of membership, members are eligible to receive a free mug.

  • Automatic Giveaway Entry: Members are automatically entered into all giveaways hosted by OvalMugs.

2. Membership Fees

Oval Membership requires payment of a monthly or annual subscription fee, as determined by OvalMugs LLC. Subscription fees are non-refundable.

3. Membership Cancellation

  • Membership and Coffee Subscription: Canceling your membership will terminate your coffee subscription. However, you can still purchase products at non-member prices on the main website.

  • Coffee Subscription Only: Canceling your coffee subscription does not cancel your membership. You will retain access to all member benefits unless your membership is explicitly canceled.

If you need assistance with cancellations, please refer to the Contact page in the Member Navigation Menu.

4. Returns and Refunds (OvalMugs Members)

OvalMugs Members enjoy free returns on all non-food and non-beverage items, regardless of product condition, provided their membership remains active.

  • Food and Beverage Items: Returns are not accepted for food or beverage items if the expiration date has passed.

  • Membership Cancellation Impact: If your membership is canceled, free return privileges are forfeited, and all return or replacement requests will be processed under non-member policies. Upon rejoining, only items purchased under the new membership will qualify for free returns.

5. Return Process

  • Members can contact OvalMugs Customer Service at any time after receiving the product to initiate the return process.

  • Returns must be shipped back within 7 days of initiating the process.

  • OvalMugs reserves the right to verify active membership status before processing returns.

6. Prohibited Activities

OvalMugs Membership benefits are for personal use only. Exploiting membership for commercial gain or abuse will result in investigation and potential suspension or termination of membership privileges. Prohibited activities include:

  • Misuse of free returns.

  • Attempts to circumvent membership requirements.

  • Fraudulent return claims.

7. Modifications to Benefits and Terms

OvalMugs LLC reserves the right to modify or update membership benefits and terms without prior notice. Members are encouraged to review the policy periodically for changes.

Additional Terms and Conditions

1. Intellectual Property

All content on OvalMugs.com, including images, logos, and text, is the intellectual property of OvalMugs LLC and is protected by copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

2. Privacy Policy

OvalMugs.com is committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

3. Limitation of Liability

OvalMugs LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the website. This includes damages resulting from errors, omissions, interruptions, or delays in operation.

4. Changes to Terms and Conditions

OvalMugs LLC reserves the right to update or modify these terms at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review the terms regularly.

eGift Cards Terms and Conditions

1. Purchase and Redemption

eGift Cards are available for purchase on OvalMugs.com and are delivered electronically via email. They may be redeemed for purchases on the OvalMugs website but are not redeemable for cash unless required by law.

2. Value and Expiry

eGift Cards do not have an expiration date. The value is denominated in the currency specified at the time of purchase.

3. Lost or Stolen eGift Cards

OvalMugs LLC is not responsible for lost or stolen eGift Cards. They will not be replaced or refunded without proof of purchase.

4. Use Restrictions

eGift Cards cannot be used to purchase other eGift Cards or products from third-party sellers. They cannot be used to cover taxes, shipping charges, or other fees.

5. Nonrefundable

eGift Cards are nonrefundable once purchased.

6. Fraudulent Activity

OvalMugs reserves the right to refuse, cancel, or hold for review any eGift Cards and associated orders if fraud or misuse is suspected.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Virginia, without regard to its conflict of law provisions. Any disputes relating to these terms or the use of eGift Cards shall be resolved exclusively in the state or federal courts located in Virginia.

By using OvalMugs.com or becoming a member, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the website or services. For any questions or concerns, please contact our customer support team at OvalMugs.com/support.