Ovalmugs LLC Terms and Conditions

Introduction

Welcome to Ovalmugs.com, your ultimate destination for premium ceramic mugs. By accessing and using our website, you agree to comply with these Terms and Conditions. These terms govern your relationship with Ovalmugs.com, and any use of the website constitutes acceptance of these terms.

General Terms and Conditions

1. Product Information: Ovalmugs.com strives to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions or images on the website. We reserve the right to modify product information at any time without prior notice.

2. Orders and Payments: Placing an order on Ovalmugs.com constitutes an offer to purchase our products. We reserve the right to accept or decline any order at our discretion. Payments are processed securely through trusted third-party payment gateways. Ovalmugs.com does not store your payment information.

3. Shipping and Delivery: We strive to process and ship orders promptly. Delivery times may vary depending on location and external factors. Ovalmugs.com is not responsible for any delays or damages incurred during shipping. Customers are responsible for providing accurate shipping information.

4. Returns and Refunds (Non-Members): Ovalmugs offers a 60-day return policy for non-members. If you are not satisfied with your purchase, you may return it within 60 days of receipt for a full refund. The returned items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the customer’s responsibility.

Ovalmugs Membership Terms and Conditions

1. Membership Benefits: Ovalmugs Members enjoy exclusive benefits tailored to enhance their coffee experience. Benefits vary by membership level:

Classic Membership:

  • Automatic Giveaway Entry: Members are automatically entered into all giveaways hosted by Ovalmugs.

  • Free Shipping: Complimentary shipping with no minimum order amount.

  • And more.

Plus Membership: Includes all Classic Membership benefits, plus:

  • Exclusive Mug Designs: Access to unique mug designs available only to members.

  • Free Returns: Complimentary returns on all non-food and non-beverage items.

  • 10% Discount on All Orders.

  • And more.

VIP Membership: Includes all Plus Membership benefits, plus:

  • Free Member Product Every 6 Months: Eligible for a complimentary coffee mug, t-shirt, or coffee bag.

  • Double Giveaway Entries: Increased chances to win Ovalmugs giveaways.

  • Priority Customer Support: Members receive priority assistance with any inquiries or concerns.

  • Annual Exclusive Gift: A limited-edition product gifted to VIP members each year.

  • And more.

Membership benefits for each level will vary with or without notice. View the Membership Information page for the most up-to-date offering and benefits for each price plan. The messaging platform will be made available to all members upon opening but is currently being developed. Additional benefits may or may not be accessible that are not listed on the Membership Information page. Updates for all new product and service-based offerings will be announced via email and on the home page in the membership section.

2. Membership Fees:

  • Membership requires payment of a monthly subscription fee, as determined by Ovalmugs LLC.

  • Fees are as follows:

    • Classic: $5/month

    • Plus: $15/month

    • VIP: $30/month

  • Subscription fees are non-refundable.

3. Membership Cancellation:

  • Canceling your membership will terminate your coffee subscription. You may still purchase products at non-member prices on the main website.

  • Canceling your coffee subscription does not cancel your membership. Access to all member benefits remains active unless your membership is explicitly canceled.

  • Assistance: For help with cancellations, visit the Contact page in the Member Navigation Menu.

4. Returns and Refunds (Members):

  • Free Returns:

    • Non-Food and Non-Beverage Items: Members enjoy free returns, regardless of product condition, as long as the membership remains active.

    • Food and Beverage Items: Returns are not accepted if the expiration date has passed.

  • Membership Cancellation Impact:

    • Free return privileges are forfeited upon membership cancellation.

    • All return or replacement requests will follow non-member policies. Upon rejoining, only items purchased under the new membership qualify for free returns.

5. Return Process:

  • Members can contact Ovalmugs Customer Service at any time after receiving a product to initiate the return process.

  • Returns must be shipped back within 7 days of initiating the process.

  • Ovalmugs reserves the right to verify active membership status before processing returns.

6. Prohibited Activities: Ovalmugs Membership benefits are for personal use only. Misuse may result in investigation and potential suspension or termination of membership privileges. Prohibited activities include:

  • Misuse of free returns.

  • Attempts to circumvent membership requirements.

  • Fraudulent return claims.

7. Modifications to Benefits and Terms: Ovalmugs LLC reserves the right to modify or update membership benefits and terms without prior notice. Members are encouraged to review these terms periodically for changes.

Additional Terms and Conditions

1. Intellectual Property: All content on Ovalmugs.com, including images, logos, and text, is the intellectual property of Ovalmugs LLC and is protected by copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

2. Privacy Policy: Ovalmugs.com is committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

3. Limitation of Liability: Ovalmugs LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the website. This includes damages resulting from errors, omissions, interruptions, or delays in operation.

4. Changes to Terms and Conditions: Ovalmugs LLC reserves the right to update or modify these terms at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review the terms regularly.

eGift Cards Terms and Conditions

1. Purchase and Redemption:

  • eGift Cards are available for purchase on Ovalmugs.com and are delivered electronically via email. They may be redeemed for purchases on the Ovalmugs website but are not redeemable for cash unless required by law.

2. Value and Expiry:

  • eGift Cards do not have an expiration date. The value is denominated in the currency specified at the time of purchase.

3. Lost or Stolen eGift Cards:

  • Ovalmugs LLC is not responsible for lost or stolen eGift Cards. They will not be replaced or refunded without proof of purchase.

4. Use Restrictions:

  • eGift Cards cannot be used to purchase other eGift Cards or products from third-party sellers. They cannot be used to cover taxes, shipping charges, or other fees.

5. Nonrefundable:

  • eGift Cards are nonrefundable once purchased.

6. Fraudulent Activity:

  • Ovalmugs reserves the right to refuse, cancel, or hold for review any eGift Cards and associated orders if fraud or misuse is suspected.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Virginia, without regard to its conflict of law provisions. Any disputes relating to these terms or the use of eGift Cards shall be resolved exclusively in the state or federal courts located in Virginia.

Accessibility Statement

Ovalmugs LLC is committed to ensuring digital accessibility for individuals with disabilities. We strive to enhance the user experience for all visitors by continually improving accessibility features on our website. If you encounter any accessibility barriers or require assistance, please contact us at Ovalmugs.com/support.

User Accounts

  • Users must create an account to access certain features of Ovalmugs.com. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • Ovalmugs reserves the right to suspend or terminate accounts for violations of these Terms and Conditions.

  • You must notify Ovalmugs immediately of any unauthorized use of your account.

Promotional Offers and Discounts

  • Promotional offers and discounts are subject to specific terms and conditions provided at the time of the promotion.

  • Promotions may have expiration dates, usage limits, or restrictions and cannot be combined with other discounts unless explicitly stated.

Membership Trial Terms

  • Free trials for memberships are available to new customers only.

  • Upon completion of the trial period, memberships will automatically convert to a paid plan unless canceled before the trial ends.

  • Cancellation during the trial period will result in the termination of all trial benefits immediately.

Termination Clause

Ovalmugs LLC reserves the right to suspend or terminate access to the website, memberships, or services without notice if we determine a breach of these Terms and Conditions, misuse of benefits, or unlawful activity.

Force Majeure

Ovalmugs LLC shall not be liable for delays or failure in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, or technical interruptions.

Cookies and Tracking

Ovalmugs.com uses cookies and tracking technologies to enhance the browsing experience and for analytics. By using the website, you consent to our use of cookies as outlined in our Privacy Policy.

User-Generated Content

  • Users may submit reviews, comments, or other content to Ovalmugs.com. By submitting content, you grant Ovalmugs LLC a non-exclusive, royalty-free license to use, reproduce, and display the content on our website and marketing materials.

  • Ovalmugs reserves the right to moderate, remove, or refuse user-submitted content that violates our policies.

Age Restrictions

  • You must be at least 18 years old to create an account or purchase products on Ovalmugs.com. By using the website, you confirm that you meet this age requirement.

Subscription Renewal Policy

  • Memberships are automatically renewed at the end of each billing cycle. You may cancel automatic renewal at any time through your account settings.

  • Refunds will not be issued for canceled subscriptions, but you will retain access to benefits until the end of the current billing cycle.

Support Contact Hours

Ovalmugs Customer Support is available Monday through Friday, 9:00 AM to 5:00 PM (EST). Inquiries received outside of business hours will be addressed within 48 hours.

By using Ovalmugs.com or becoming a member, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the website or services. For any questions or concerns, please contact our customer support team at Ovalmugs.com/support.