FAQ
Are your coffee mugs microwave and dishwasher safe? Many of our mugs are microwave and dishwasher safe, but it's essential to check the product description for specific care instructions. We provide details about the materials used and maintenance guidelines for each mug.
Do you offer personalized or custom-made coffee mugs? Yes, we do! We offer customization options where you can personalize mugs with names, quotes, images, or designs. Simply check our customization section or contact our customer service team for more information on how to create your unique mug.
What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms for a seamless and secure shopping experience.
How can I track my order? Once your order is confirmed, you'll receive a confirmation email containing a tracking number. You can use this tracking number to monitor your package's status and estimated delivery date. Additionally, you can log in to your account on our website to track your order in real-time.
What is your shipping policy? We strive to process and ship orders as quickly as possible. Our shipping times and costs may vary depending on your location and chosen shipping method. We provide estimated delivery times during the checkout process, and we also offer expedited shipping options for faster delivery.
Do you offer international shipping? No.
What if my mug arrives damaged or if there's an issue with my order? We take great care in packaging our products, but if your mug arrives damaged or if there's any issue with your order, please contact our customer support team immediately. We'll work swiftly to resolve the problem by offering a replacement, exchange, or refund, as per our return and exchange policy.
Can I return or exchange a coffee mug if I change my mind? We understand that preferences can change. If you're not satisfied with your purchase, please refer to our return policy. Unopened and unused items may be eligible for return or exchange within a specified timeframe. Please review our policy or contact our customer service for assistance.
How can I contact customer support for further assistance? You can reach our dedicated customer support team via email at hello@ovalmugs.com through the "Contact Us" section on our website, or by phone during our business hours. We're here to help with any inquiries, concerns, or assistance you may need.
Feel free to reach out if you have any additional questions or need further clarification on any aspect of our coffee mug store.